Wp Http Error Curl Error 7

[Resolved] Update Failed: Download failed. cURL error 28

Hi, we have a longer queue than usual at the moment, the wait time is around 20 hours, please hold on while we reply to tickets in the order they are opened.

This is the technical support forum for Toolset – a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 15 replies, has 2 voices.

Assigned support staff: Shane.

I reported this problem a few weeks ago and was told toolset servers were the problem. (only Toolset Types updates successfully, Framework Installer, Views, Layouts, Module Manager all fail with same error. (cURL error 28: Operation timed out after 300000 milliseconds)

When will it be fixed? I want to update to the latest version without the hassle of manual update. Sorry to keep asking but it is rather inconvenient. Many thanks for checking up on this for me. Can we keep this thread open until it is resolved please? Otherwise I have to keep reposting every few weeks.

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Thank you for contacting our support forum.

You should be able to update normally now as the problem should’ve been resolved.

The thread will remain open as long as you update it at least once a month.

No, that is why I just posted again today. I’ve tried again just now but the problem persists. Please ask why. Wp-Types auto updates fine, but the other Toolset ones do not. All my other 3rd party plugins are fine. It is just these Toolset plugins that won’t do auto update.
thanks
Martin

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

I’m checking with the team as we speak right now.

I see where this is a known issue what I would like is for you to provide me with admin access to the website so I can investigate the issue.

After which I will escalate your ticket to our second tier supporters.

The private fields have been enabled.

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Thank you for the credentials but I wasn’t able to access the site, is it located on a private server?

Please let me know.

It’s a private server held in Ottawa, Canada and maintained by the Canadian Mathematical Society. Did you get the private key I sent in the folder field for the FTP info before?
Martin

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

I’m not able to access the website itself.

Do i need to add something to my Host file in order to access? Our second tier supporters are also getting involved and want to have a look at this as well.

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Also if possible I would highly advise setting up a test site for this.

Hi Shane
Ok, I’ll work on getting a test site up and get back to you.
thanks
martin

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Awesome, I’ll enable the private fields and you can respond once the site and credentials are ready.

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Could you please try adding this to the functions.php file ?

If this works then I would like for you to ask the hosting company to increase the timeout.

Shane
The site is down (all blank). Can you help me fix it? Something you did.
Martin

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

No we weren’t able to access the website so no editing or changes were made on the site.

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

When I go to the site I’m getting an error 500 so our team wasn’t able to access the website at all to do any changes .

There could be something is the server logs that could help. Maybe an auto update ?

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